ROLLER Reinforces Customer-First Strategy with Major Global Support Investments

ROLLER Texas

and a new online chat channelFind answers to their questions with the revamped knowledge base and customer support page at https://www.roller.software/Have issues resolved faster due to a newly launched hardware lab, which allows ROLLER agents to conduct hands-on troubleshooting

The new initiatives and appointments are also bolstered by the launch of AI-powered tools that enhance remote diagnostics, agent performance, and QA. Additionally, ROLLER has created new workforce management systems and added a Workforce Analyst position, all aimed at helping the team optimize staffing and improve customer responsiveness.

"A great product is only as good as the experience that surrounds it," said Brad Cooper, Vice President of Customer Experience at ROLLER. "Attractions operators have enough on their plates, and they deserve a technology partner that prioritizes their success. I'm excited to help ROLLER's efforts in delivering outstanding service, listening to customer feedback, and ensuring every venue gets the most out of our platform."

To learn more about ROLLER's solutions and all-in-one, cloud-based platform, visit roller.software.

About ROLLER

ROLLER is the cloud-based venue management platform for modern attractions, purpose-built to remove friction from the guest experience at every touchpoint. The company's all-in-one platform simplifies its customers' business processes, improving efficiency and maximizing revenue. ROLLER's comprehensive solution includes: Online Checkout & Ticketing, Point-of-Sale, Integrated Payments, Memberships, Gift Cards, Waivers, Self-Serve Kiosks, Cashless Wallets, Guest Surveys, and more. To learn more, visit roller.software.

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