Delivery experience more important to online shoppers than loyalty perks or flexible payment, says new nShift report

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The right delivery options and order tracking matter more to new and returning ecom customers than loyalty schemes, perks and payment options85% of shoppers expect to find a clear returns policy and 72% expect a choice of delivery optionsBy contrast, loyalty schemes are important to 60% of shoppers, and flexible payment options like buy now, pay later (BNPL) matter to just 49%View original content:https://www.prnewswire.co.uk/news-releases/delivery-experience-more-important-to-online-shoppers-than-loyalty-perks-or-flexible-payment-says-new-nshift-report-302152600.html