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Delivery experience more important to online shoppers than loyalty perks or flexible payment, says new nShift report

The right delivery options and order tracking matter more to new and returning ecom customers than loyalty schemes, perks and payment options85% of shoppers expect to find a clear returns policy and 72% expect a choice of delivery optionsBy contrast, loyalty schemes are important to 60% of shoppers, and flexible payment options like buy now, pay later (BNPL) matter to just 49%View original content:https://www.prnewswire.co.uk/news-releases/delivery-experience-more-important-to-online-shoppers-than-loyalty-perks-or-flexible-payment-says-new-nshift-report-302152600.html