The voice of passengers: these are the best airports for customer experience, ACI World reveals

Airports Council International (ACI) India Quebec

ACI World Director General's Roll of Excellence, recognizing their performance and consistency in delivering a high-quality passenger experience. 

The 2025 ASQ Customer Experience Awards Ceremony

The 2025 ASQ Customer Experience Awards Ceremony will take place at the ACI World Airport Experience Summit in Istanbul, Türkiye from 31 August—4 September 2026.  This prestigious annual gathering is the premier airport event dedicated to customer and employee experience and is set to welcome over 800 airport executives, customer experience experts, and related professionals to learn about the latest strategies shaping the industry.

About ACI 

Airports Council International (ACI), the trade association of the world's airports, is a federated organization comprising ACI World, ACI Africa, ACI Asia-Pacific & Middle East, ACI EUROPE, ACI Latin America and the Caribbean and ACI North America. In representing the best interests of airports during key phases of policy development, ACI makes a significant contribution toward ensuring a global air transport system that is safe, secure, efficient, and environmentally sustainable. As of January 2026, ACI serves 811 members, operating over 2,200 airports in more than 160 countries worldwide.

About SITA

SITA is the air transport industry's tech engine, making travel safer, easier, and more sustainable. Serving around 2,500 customers, its technology supports more than 1,000 airports, 19,600 aircraft, and over 70 governments, while enabling 45–50% of global air transport data exchange. From advanced self-service and operations control to airport design and digital borders, SITA is shaping the next generation of travel, strengthened by acquisitions including Materna IPS, ASISTIM, and CCM. It is also expanding beyond aviation into cruise, rail, and urban air mobility through initiatives such as SmartSea.

Learn more at www.sita.aero.

Editor's notes

Learn more about the ASQ program.View the full list of 2025 ASQ Customer Experience Winners.View the ACI World Director General's Roll of Excellence inductees.Learn more about the ACI World 2026 Airport Experience Summit.Note on methodology: Each airport must meet minimum quarterly sample requirements, with all surveys conducted by ASQ-certified field agents and audited by ACI World across more than 50 quality metrics. Only airports that successfully meet all ASQ quarterly quality audits qualify for ASQ Customer Experience Awards, ensuring recognition is based on verified, reliable, and consistently applied standards.SITA is a Gold Sponsor to the ASQ Customer Experience Awards for the Best Airports by Size and Region category.

Media contacts: Sabrina Guerrieri, Director, Communications, ACI World, Telephone: [phone], Email: [e-mail]

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