3CLogic Maryland California

3CLogic Achieves Over 30% Growth in 2024, Fueled by Expanding ServiceNow Customer Adoption Across IT, Customer Support, and HR Services

A global footwear and accessories brand integrated 3CLogic with its existing ServiceNow ITSM suite, streamlining workflows and improving IT service efficiency for over 4,000 employees across 80+ countries.Major European Rail Operator: A European railway company serving millions weekly leveraged 3CLogic to replace its on-premise contact center provider to complement its existing investment in ServiceNow's CSM platform to streamline the agent workspace.Department of Social Services: A midwestern U.S. state implemented 3CLogic's Contact Center as a Service solution across six separate agencies, including SNAP, Child Protective Services, and the Department of Labor, to optimize the service experience for citizens and state workers.Multinational Automotive Manufacturer: A leading conglomerate selected 3CLogic's CX solution to complement ServiceNow CSM and ITSM as part of a broader insourcing initiative of its service desk operations to streamline workflows and save millions in operating costs.UK-based Managed Services Firm: A leading UK managed service provider specializing in IT to over 15,000 customers optimized its back-office workflows and front-office engagements with 3CLogic and ServiceNow ITSM.

As part of its continued growth, 3CLogic has significantly expanded its team in the U.S. and Europe. This expansion includes new hires across key functions, including sales, customer support, and product development, to support the increasing demand for its AI-driven contact center solutions.

For more information on how 3CLogic is helping enterprises leverage ServiceNow for unified IT, customer support, and HR services, please contact [e-mail].

About 3CLogic
3CLogic transforms customer and employee experiences with its patented and award-winning AI-powered cloud contact center solutions purpose-built to enhance today's leading CRM and Customer Service Management platforms. Globally available and leveraged by the world's leading brands, its offerings empower enterprise organizations with innovative capabilities, such as intelligent self-service, Generative AI, Conversational AI, agent automation & coaching, and AI-powered sentiment analytics — all designed to lower operational costs, maximize ROI, and deliver better, faster, and more personalized interactions for IT, employee, and customer service.  For more information, please visit www.3clogic.com.

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