Fiserv Deepens AI Integration Through Expanded ServiceNow Alliance

Fiserv US3377381088

Financial technology leader Fiserv is significantly expanding its strategic collaboration with ServiceNow, with a clear objective of embedding artificial intelligence more deeply into its core operational frameworks. The initiative targets enhanced process stability and accelerated incident resolution—critical priorities in the financial services sector where system reliability is paramount.

The widened partnership, announced on Wednesday, centers on deploying ServiceNow’s “Now Assist” AI platform across two key functional areas within Fiserv: Financial Services Operations (FSO) and IT Service Management (ITSM). The move is designed to transition from reactive to proactive management by linking real-time data with guided, and in some cases automated, response protocols within Fiserv’s IT service environment.

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