CIC Insurance Group stock gets digital push from One CIC launch
Published on 11/09/2026 at 01:00 | Editorial responsibility: Rafael Müller, Editor-in-Chief AD HOC NEWSCIC expands one digital gateway
- CIC Insurance Group launched the My CIC app, CIC Online portal and USSD code *304# for insurance and investment customers.
- The platform connects general insurance, life assurance, asset management and CIC Impact, the group's microinsurance business.
- Management is using the rollout to broaden product sales beyond motor insurance and support microinsurance growth.
CIC Insurance Group launched its One CIC digital channels on Wednesday, October 28, 2026, giving customers and intermediaries one entry point for insurance policies and investments. The rollout was reported by Khusoko after a Nairobi forum for agents, brokers and financial advisers.
One platform links four businesses
The My CIC app, CIC Online portal and USSD code *304# allow a single registration across CIC General Insurance, CIC Life Assurance, CIC Asset Management and CIC Impact. The USSD service is designed to work on any handset, while existing applications will remain available during the transition.
The platform supports policy access, quotations, renewals and claims submissions. CIC also linked its motor-insurance journey with registration, policy, inspection and valuation systems. Claims tracking was still planned rather than live when the channels were launched.
Digital sales target wider coverage
CIC General Insurance's insurance revenue rose 18 percent to KES 10.7 billion in the first half of 2026, driven by motor and medical products, according to the report. Management wants agents to use a broader view of each customer to sell home, personal-accident, life and investment products alongside motor cover.
CIC Asset Management said assets under management increased 19 percent year on year to KES 211.7 billion at the end of June 2026. CIC Impact is also targeting wider microinsurance adoption through the USSD channel, including among informal-sector workers and small traders.
CIC operates across East Africa
CIC Insurance Group is a Kenya-based insurance and financial-services group offering general insurance, life assurance, asset management and microinsurance. Its group website lists operations in Kenya, Uganda, Malawi and South Sudan, with headquarters in Nairobi. In Kenya's insurance market, CIC competes with Britam and APA; the Khusoko report says both have built dedicated microinsurance units, while CIC is using an integrated digital platform to rebuild its position in that niche.
CIC Insurance Group at a glance
- Company: CIC Insurance Group
- ISIN: KE2000002317
- Head office: Nairobi, Kenya
- Core businesses: General insurance, life assurance, asset management and microinsurance
- First-half 2026 general insurance revenue: KES 10.7 billion, up 18 percent year on year
- Assets under management at June 30, 2026: KES 211.7 billion, up 19 percent year on year
For broader market context, see Current market reports.
