Marston’s, InMoment Present at Major London CX Event. 14 - 15 in London, is a premier gathering of some of the world’s top customer experience professionals, thought leaders, and technology providers.
“While Marston’s is an iconic brand across the UK, we always seek to improve customer experiences, continue our aggressive growth into new markets, and broaden our appeal to new customer segments,” said Fleming. “Marston’s has listened and learned from our customers and continues to find new ways to leverage technology to get to the heart of what our customers want. It’s an honour to share our learnings at this prestigious event, among the top CX practitioners in the world.”
“Marston’s could easily ride the wave of past success; however, it refuses to let experiences get stale amid changing customer expectations,” said Simon Fraser, Senior Director, Customer Experience Strategy at InMoment. “Marston’s tailored and flexible approach to its pubs has ensured it’s remained not only relevant, but a leader, in the thriving and competitive UK hospitality sector.”
InMoment™, the leader in customer experience (CX) intelligence, arms enterprises with compelling insights to fuel high-value action and relationships with both customers and employees. The company’s industry-leading Customer Feedback Management platform leverages a proprietary, AI-based analytics engine to power a full suite of Voice of Customer (VoC), Voice of Employee (VoE), and Employee Experience technologies. InMoment provides innovative solutions and related support services to more than 350 leading brands across 95 countries. For more information, visit http://www.inmoment.com/.