McColl’s Retail Group Launches Customer Experience Management Programme With SMG. The leading convenience chain is working with SMG to collect, manage and analyse customer feedback across its large estate.
“Our unique value proposition and ability to surface insights continues to resonate with brands that understand customer experience management is about more than a technology platform,” said SMG Managing Director Jeremy Michael. “With its customer-led approach and neighbourhood focus, we’re excited to help McColl’s advance the customer experience and drive business outcomes.”
About McColl’s Retail Group
McColl's is a leading neighbourhood retailer, with an estate of over 1,400 managed convenience stores and newsagents. We operate McColl's branded convenience stores as well as newsagents branded Martin's across the UK, except in Scotland where we operate under our heritage brand, RS McColl. Our dedicated colleagues serve five million customers every week, and we are the largest operator of Post Offices in the UK. Please visit www.mccollsplc.co.uk for further information.
About Service Management Group
SMG inspires experiences that improve people’s lives. We are a catalyst for change, providing actionable customer, patient, and employee insights that boost loyalty and drive business outcomes. Our unique model puts a dual focus on platform technology and professional services—making it easier to collect, analyse, and share feedback and behavioural data across the enterprise. To learn more about our customer experience management, employee experience, and brand research solutions, visit www.smg.com.