Tele Columbus AG: Customer hotline of P?UR rated 'very good'
Service Hotline Ranking by CHIP magazine
Customer hotline of P?UR rated "very good"
P?UR ranked as "very good" for advice on broadband Internet and fixed-line products Top notch grade of 1.0 for advice on TV products
Berlin, 6 November 2019. P?UR, the brand of the Tele Columbus Group, significantly improved its ranking in this years' service hotline test by the consumer magazine CHIP. P?UR was ranked "very good" for advice on broadband Internet and fixed-line products ahead of all other cable network operators.
CHIP together with the statistics online portal Statista tested 143 hotlines across twelve different sectors. The relevant categories were service, queuing time, reachability and transparency. P?UR was rated in the sector of fixed-line and Internet providers as well as TV and VoD (video-on-demand) providers. On Internet and fixed-line products the quality of the advice and the call centre agent's reachability working for P?UR was rated as "very good". Given the strong individual results, the brand P?UR achieved to be ranked among the top three overall in its relevant sectors.
Also for advice on TV and VoD products P?UR improved its test results significantly compared to last year. In the category of service, where the quality of the advice is rated, P?UR reached the top grade of 1.0. Ranked fourth overall in the sector of TV and VoD, P?UR reached the highest ranking among its direct cable peers.
"The result underlines our ambition to advise our customers competently, quickly and transparently in all matters surrounding our product portfolio", explains Stefan Riedel, Chief Consumer Officer at Tele Columbus AG. "Our significantly improved test result fuels our motivation to maintain the current service level and to continuously improve the quality of our customer service."
Tele Columbus AG is one of Germany's leading fibre network operators which reaches more than 3 million homes. Via its brand P?UR, the Company, offers high-speed internet including telephony and more than 250 TV channels. All of this via a digital entertainment platform that combines linear TV with video on demand entertainment. To its housing association partners the Tele Columbus Group offers tailored models of cooperation and state-of-the-art services such as telemetric and tenant portals. As a full-service partner for municipalities and regional utilities, the Company is actively supporting the fibre-based infrastructure and broadband internet expansion in Germany. For its business customers the Group offers carrier services and corporate solutions on its proprietary fibre network. Besides its headquarter in Berlin, the Company has locations in Hamburg, Leipzig, Ratingen and Unterföhring/Munich. Since January 2015, Tele Columbus AG is listed on the regulated market (Prime Standard) of the Frankfurt Stock exchange.
This release may contain forward-looking statements. These statements reflect the Company's current knowledge and expectations and projections about future events. By their nature, forward-looking statements involve a number of risks, uncertainties, assumptions and other factors that could cause actual results or events to differ materially from those expressed or implied by the forward-looking statements. Such risks, uncertainties and assumptions may cause our actual results, performance or achievements to differ materially from those expressed or implied by such forward-looking statements. In light of these risks and uncertainties, the forward-looking events and circumstances discussed in this release may not occur and actual results could differ materially from those anticipated or implied in the forward-looking statements. Accordingly, investors are cautioned not to place undue reliance on the forward-looking statements, which speak only as of the date of this document.
This release contains references to certain non-GAAP financial measures, such as Normalized EBITDA and Capex, and operating measures, such as RGUs, ARPU, and Unique Subscribers calculations. These non-GAAP financial and operating measures should not be viewed in isolation as alternatives to measures of the Company's financial condition, results of operations or cash flows as presented in accordance with IFRS. The non-GAAP financial and operating measures used by the Company may differ from, and not be comparable to, similarly titled measures used by other companies.
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Contact: Silke Bernhardt Director Corporate Communications Phone +49 (30) 3388 4177 Fax +49 (30) 3388 9 1999 email@example.com www.telecolumbus.com
06.11.2019 Dissemination of a Corporate News, transmitted by DGAP - a service of EQS Group AG.The issuer is solely responsible for the content of this announcement.The DGAP Distribution Services include Regulatory Announcements, Financial/Corporate News and Press Releases. Archive at www.dgap.deLanguage: English Company: Tele Columbus AG Kaiserin-Augusta-Allee 108 10553 Berlin
Germany Phone: +49 (0)30 3388 4177 Fax: +49 (0)30 3388 9 1999 E-mail: firstname.lastname@example.org Internet: www.telecolumbus.com ISIN: DE000TCAG172 WKN: TCAG17 Listed: Regulated Market in Frankfurt (Prime Standard); Regulated Unofficial Market in Berlin, Dusseldorf, Hamburg, Munich, Stuttgart, Tradegate Exchange EQS News ID: 906071 End of News DGAP News Service