In addition to product appeal and sales capabilities, TMC recognizes that it is more important than ever to provide a full range of customer-oriented after-sales services to ensure sustainable growth for the company around the world. After-sales service staff interact directly with customers, and their technical and communication skills contribute greatly to ensuring customer confidence and satisfaction. TMC has and will continue to actively work together with dealers to improve the technical skills of after-sales service staff.
Vehicle usage environments differ widely around the world and vehicle technology is growing more sophisticated year by year, meaning that after-sales service staff need a wider range of knowledge and technical skills than ever before. There is also a need to quickly develop and increase the number of after-sales service staff for growing markets.
The Tajimi Service Center has been designed to meet these needs by augmenting the functions currently performed by the Nisshin Training Center in Nisshin City, Aichi Prefecture. The site of the new service center has an area of 187,000 m2 and includes a four-storey training facility, a drive-evaluation course consisting of a 1.3 km loop that encloses a series of short courses reproducing various road surfaces from around the world. These facilities enable practical training based on the real-world conditions in which customers use their vehicles.
On a yearly basis, the new center will enable the number of trainees to be increased from the 2,600 currently handled at the Nisshin facility to 4,800. In the future, TMC plans to add R&D functions for repair and maintenance technology to the center to further strengthen the company's global competitiveness in after-sales technology.
At the end of 2012, the Toyota and Lexus after-sales service team numbered approximately 120,000 people working in approximately 12,800 dealers and 135 countries and regions around the world. By opening the Tajimi Service Center, TMC is committed to building a global network of after-sales service staff that will continue to work to earn the trust of customers and to provide the best quality after-sales service in the world.
Supported by people around the world, Toyota Motor Corporation (TSE: 7203; NYSE: TM), has endeavored since its establishment in 1937 to serve society by creating better products. As of the end of March 2012, Toyota conducts its business worldwide with 50 overseas manufacturing companies in 27 countries and regions. Toyota's vehicles are sold in more than 160 countries and regions. For more information, please visit www.toyota-global.com.
Toyota Motor Corporation
Public Affairs Division
Global Communications Department
Copyright 2013 JCN Newswire. All rights reserved. www.japancorp.net