FINEOS and Sequential Announce Strategic Partnership in ANZ. The goal of the new partnership is to broaden the range of consulting services available to ANZ insurance companies and ultimately deliver improved outcomes. The partnership is timely as insurers and superannuation funds increasingly turn to customer experience as a point of differentiation, making the ability to extract maximum value from core systems more critical than ever.
FINEOS is the leading claims software provider in the region with 13 insurance clients in live production with thousands of users and a healthy pipeline of new business. Five of the top eight ANZ insurers are already using FINEOS Claims for both group and retail business with several major deals expected to land in 2017.
Last month, FINEOS launched the FINEOS CRM Connector on the Salesforce AppExchange, to enable Salesforce Sales and Service Cloud users to easily connect to the FINEOS AdminSuite, a cloud-based core administration solution designed specifically for the group, voluntary and individual protection and benefits markets.
Sequential Managing Partner, Adrian Johnstone said, “Through our work with superannuation funds and insurers it is clear to us that more needs to be done to achieve the step change required for the insurance industry to mature. FINEOS is the stand-out technology for claims management and we’re excited to extend it with our benchmarking, organisational change management, process optimisation and project audit capabilities”.
To find out more about this partnership and exciting developments at FINEOS, please visit us at the Salesforce World Tour event in Sydney on 21 March and The Future of Insurance, also in Sydney on 23 March.
About FINEOS Corporation
FINEOS is a global leader in insurance software with clients in nine countries and has been chosen by 8 of the top 20 Group Life & Health insurers in the US. FINEOS has over 20 years’ experience working with insurers in North America, Europe and Asia Pacific and has over 30,000 licenced users globally. The FINEOS flagship product, the FINEOS AdminSuite, is based on the FINEOS Digital Platform and will deliver a full service Policy, Billing and Claims software solution that provides best in class functionality for Group, Voluntary and Individual Policy Administration on a single platform while also supporting self-admin, full-admin and TPA models. Established in 1993, and with close to 500 employees, FINEOS delivers innovative solutions to a global market and has clients and established bases in North America, Europe and the Asia Pacific markets.
For more information, visit www.FINEOS.com
Established in 2007, Sequential offers broad expertise in wealth management covering insurance, superannuation and advice, and creates lasting value for its clients via a team of experienced consultants with a strong blend of industry focus, specialist knowledge and future thinking. Sequential understands the challenges insurers of all types are facing, whether the focus is on product design, distribution, technology, underwriting, claims performance or customer service. In the Superannuation industry, pressure from regulation and competition along with growing member expectations on service, technology and performance create a complex operating environment for fund executives. In the advice area, change extending from the customer proposition and remuneration model through to technology and independence, Sequential understands the issues ahead for practices and licensees alike.
For more information, visit www.sequenntial.com.au