Cyara and infinIT.cx GmbH Are Partnering to Make More Customers Smile. The partnership marks Cyaraâ€™s renewed focus in the DACH (Germany, Austria, and Switzerland) region, supporting its expansion plans across continental Europe.
Cyara, which has recently experienced strong year-on-year growth in its SaaS product sales, is investing in the DACH region due to the high demand for seamless customer experience provision.
â€śAfter an exhaustive search, we believe weâ€™ve found a great partnership in infinIT.cx that will solidify our presence in the DACH region, connecting us to a mature market that is ready for our offering,â€ť said Bill Bryant, Director of Global Alliances at Cyara.
With Cyaraâ€™s industry leading automated testing, monitoring, and discovery platform, infinIT.cx will now be able to provide customer experience assurance to its impressive client base by accelerating the delivery of flawless customer journeys across its customersâ€™ digital and voice channels.â€ť
â€śCyara is a great fit for us as its solutions will seamlessly integrate with our current offering. The exciting new partnership will allow us to unlock a range of new services, enabling customers to assure a seamless customer experience,â€ť said Stefan Gruenzner, General Manager of infinIT.cx.
infinIT.cx works with some of the regionâ€™s biggest corporations, including BMW, Telekom, E.ON, and UniCredit on delivering complex contact centre projects through seamless and reliable omnichannel services.
Cyara is the world's leading Customer Experience (CX) Assurance platform provider. Cyara helps enterprises proactively measure operational CX from the outside in, identify customer-impacting defects, and become agile to enable continuous delivery across digital and voice channels. Every day, the most recognizable brands in the world trust the Cyara Platform to deliver customer smiles at scale.Â For more information, please visitÂ www.cyara.com, or connect with Cyara onÂ LinkedIn,Â Twitter,Â Facebook,Â YouTube, orÂ Instagram.
About infinIT.cx GmbH:
Relevant solutions for seamless and sound omnichannel service. More than 30 years of experience have made infinIT.cx the number one for complex contact centre projects in Germany. From consulting over system integration to operations and support â€” we guide you from vision to execution. Website: www.infinit.cx